Refund policy

RETURN AND EXCHANGE POLICY

In-person Events and Workshops:

• Full registration cancellations, made in writing less than two (2) weeks before the event date, will be refunded, less a $150 processing fee.
• Full registration cancellations, made in writing more than two (2) weeks before the event date will be refunded in full. 
• Ticket transfers are allowed and welcomed, provided they are for another employee of the same firm. 
• All cancellation notifications must be sent to Zweig Group at events@zweiggroup.com.

Webinar Registration:

• Cancellations made at least 3 days before the scheduled webinar date will be eligible for a full refund.
• Cancellations received 3 days or less before the webinar date will not qualify for refunds.
• Registrants have the flexibility to choose another online class or substitute attendees without incurring any penalty at any time.
• "No-shows" will not be eligible for refunds or credits.
• For further assistance or information, contact Zweig Group at events@zweiggroup.com.

Product Purchase:

• All digital and downloadable material are final sales and not eligible for returns or exchanges. 
• Return of printed materials and merchandise is accepted within 30 days of the original order, minus shipping.
• Returns must be in sellable condition and include the order number or invoice number; otherwise, a credit cannot be issued.
• Refunds will be issued in the same form of payment used for the original order. Shipping charges are non-refundable.